Delivery, Shipping Rates & Returns Policy
Deliveries | Prints
Prints are shipped within 3-4 business days of your order (for international orders
please allow up to 7 days). Once we ship your order, we will email you the tracking
number so you can monitor your shipment directly. Please note that orders are
shipped and delivered only Monday–Friday. All shipped items come with a signed
Certificate of Authenticity from the artist in addition to information about the artist,
artwork and care instructions.
Shipping & handling costs for prints
We charge a flat rate for shipping and handling based on weight. Our prints are
International Deliveries
Shipment tracking
If you do decide to return your RTA Print, please follow these instructions:
1. Email orders@rtalondon.com with your order number and specific reason for the
2. Pack the artwork back in the original tube or box as well as all of the packaging
3. Ship it back to us at the following address:
Restrictions - we are unable to offer a refund or exchange on our Large Photography
Damaged Prints
Shipping & handling costs for prints
We charge a flat rate for shipping and handling based on weight. Our prints are
packaged individually to ensure the works arrive safely. As examples, UK insured
and tracked delivery is £7 and International insured is £20. For International tracked
delivery or bulk orders, please email us for a quote, orders@rtalondon.com.
Please be advised that shipping costs will be added on after you input your
address and contact details at checkout on Paypal.
International Deliveries
International shipping is offered as an option on the shipping page - if your order is
above this, we reserve the right to charge the extra postage back to you. We will
send you an email to confirm this asap after you have placed your order.
Shipment tracking
Your shipping confirmation email will include a tracking number to enable you to track
your shipment online (UK only). If you are an international customer and would like to
fully track your shipment, please contact us first at orders@rtalondon.com, for a quote.
Shipment Insurance
Shipment Insurance
RTA guarantees your satisfaction, and we will give you a refund, exchange or
replacement in the remote event that your shipment is lost, or damaged on arrival.
All artwork will be fully insured during shipping.
Returns Policy | Prints
If for any reason you are not satisfied with your purchase of an RTA Print, you may
Returns Policy | Prints
If for any reason you are not satisfied with your purchase of an RTA Print, you may
return it within 14 days of receipt and receive a replacement work or 80% refund for
the price of the print (we reserve the right to charge a 20% re-stocking fee on
made-to-order items). Shipping charges will not be refunded, and return shipment
costs are the responsibility of the customer.
If you do decide to return your RTA Print, please follow these instructions:
1. Email orders@rtalondon.com with your order number and specific reason for the
return. We will respond within 24 hours with any pertinent information you may
need to help facilitate the return.
2. Pack the artwork back in the original tube or box as well as all of the packaging
materials and certificate of authenticity that was included in the package. Make
sure that you take reasonable care to ensure that any item is returned to us safely
and not damaged in transit.
3. Ship it back to us at the following address:
RTA London, Old Down Cottage, Swelling Hill, Ropley, Hampshire SO24 0DA, UK.
We strongly encourage you to return your item via a trackable shipping method.
Unfortunately, return shipping costs and/or import duties are non refundable and
we are not held responsible for returns that do not reach us.
Restrictions - we are unable to offer a refund or exchange on our Large Photography
Prints as they are specially made to order.
Damaged Prints
In the unfortunate event that your order arrives in less than satisfactory condition,
simply take one digital photo of the item and one of the shipping container it arrived
in, then attach the photos to an email and send to orders@rtalondon.com. Please
include in the body of the email: your order number, the shipping ID or item number,
a brief description of the reason for the return, and let us know whether you are
seeking a replacement or a refund. You will receive an email from us within one
business day letting you know the status of your request.
